Introducing Virtual Reassessments

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As most of you will know, a requirement to be a member of VELUX Certified Installer Partnership and TrustMark is that you are reassessed on a VELUX installation every 3 years. Despite many of the planned reassessments being put on hold as a result of the COVID-19 measures, we are now offering live, virtual reassessments to ensure all our installers’ memberships are up to date.

How will this work?

In order for your virtual reassessment to take place, you will need to download the Visual Support App for Apple or Android which works in a similar way to Zoom, Teams and FaceTime, but allows you to interact with the image (annotate sections of the installation, point to a particular area etc.). The Technician will send you an invitation link via SMS or email to join him at your allotted time.

As with traditional reassessments, if you’re due a reassessment this year, then you will need to book a live job in with a technician for a virtual inspection.

As a reminder, the criteria of the installation for inspection are:

  • The job is for an impartial source (not family or friends)
  • The installation is an open job i.e. before the point that it has been made good internally and plastered
  • The age of the window installed is no older than 10 years old
  • The inspection area is internal
  • The floor to the bottom of the roof window height is a maximum of 2.5 metres
  • The inspection area is accessible, free from any obstructions, and provides a safe/secure working environment
  • The roof window being inspected includes i) a VELUX roof window and ii) VELUX flashing kit
  • The installation being inspected is within a tile or slate pitched roof

Please be aware that if you are assessed on a New Installation, you will be listed as a New and Replacement Installer. However, if you are assessed on a Replacement Installation, you will only be listed as a Replacement Installer after your assessment has taken place.

How to book?

If you would like to book a live job in for assessment, please send us an email with the following details included:

  • The address of the property
  • Your preferred time and date of inspection
  • Window Product Code
  • Type of Installation: New Installation or Replacement

Once we have this information, we will contact you to confirm the appointment and how to download the app.

If you have any queries regarding your reassessment or the virtual reassessment call process, please do not hesitate to email or contact one of the team on 0115 784 1503.

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