With the COVID-19 restrictions now easing, reassessments will be reverting back to physical service calls rather than via virtual calls.
The physical service calls will give you the opportunity to showcase your project face-to-face with your local VELUX Technician, as well as the opportunity to discuss any questions or queries you may have and rekindle your relationship.
It’s important to note that if you’re assessed for a replacement window, you will be advertised on the VELUX Certified Installer website for ‘replacement installation’ only. However, if you’re assessed for a new installation, you will be advertised for both replacement and new installations.
When is my reassessment due?
If your company’s reassessment is due, we will contact you prior to your due date to ask for details of a VELUX project you have scheduled in the diary.
For your reassessment to be arranged, we will need at least two to three weeks’ notice. Once we have the information, we will share this with the VELUX Manual Booking Team who manage the Technicians’ diaries and make contact with you to confirm the appointment
Have any questions or queries relating to reassessments? Please do not hesitate to contact the VELUX Certified Installer Partnership on 0115 784 1503.