How to care for your VELUX roof window

8th August 2023
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8th August 2023

Help your customers maintain their brand-new windows and keep them in tip-top condition by sharing these simple VELUX roof window care tips with them.

  1. The air filter can be removed and cleaned

Homeowners that have recently had VELUX roof windows installed will already know they allow fresh air to circulate without the added worry of security or bad weather, and that its air filter catches the smallest of dust particles. So, to keep allergens and pollutants at bay, they will need to clean the filter every so often.

When that time comes, they need to fully rotate and secure the window to the cleaning position, and from here, they can remove the filter from the filter rail.

Once they have removed the air filter, they can wash it with ordinary household cleaners, allow it to dry and then replace.

However, if a new filter is required, they’re available from VELUX and can be bought in the VELUX e-shop as part of our maintenance kits (ZZZ 220) buy here online.

2. The outer pane can be cleaned with ease

To effectively clean the external window surface, homeowners can rotate the sash by 180 degrees, and to ensure its securely held in place, slide the barrel bolt into the bushing that’s found at the lower part of the side frame.  When it’s in place, homeowners will have both hands to use for cleaning.

To clean, they can use a soft, lint-free cloth, chamois leather, nonabrasive sponge, or a non-metallic window squeegee can be used for wiping down the window pane with soft, clean water. However, if they live in an area where the water is hard, a little non-abrasive detergent can be added to the water, otherwise they will need to simply dry off any remaining water post-clean for optimal results.

Things for homeowners to remember when cleaning the outer pane:

  • Prevent silicone from coming into contact with the window surface.
  • Avoid using cleaning products that contain abrasive particles.
  • Refrain from using chemical substances to clean the window.
  • Keep away all sharp or abrasive objects, including jewellery, from touching the window.
  • Always apply water before attempting to clean dirt off the window.
  • When any work is being carried out near the window, shield it with a clean plastic sheet to safeguard against splashes or staining caused by harsh and abrasive substances.

3. Debris can be removed from the flashing

Once a year, it’s recommended to clear away leaves and other debris from the window flashing to ensure the unobstructed flow of rainwater.

By doing so, homeowners can ensure proper water drainage, prevent water damage, maintain the structural integrity of their home and promote the longevity of both the window and the surrounding materials.

4. Snow and ice should be drained off the roof

Places that experience extended cold spells accompanied by substantial snowfall tend to find that snow and ice gather on the roof. However, when the temperature increases, the window often becomes an initial melting point. So, it’s important they make sure that the water can drain off the roof and into the surrounding gutters.

5. Ventilate to avoid condensation

When they notice condensation appear on their roof windows, it’s a sign to increase ventilation. Frequent ventilation is the most effective way to keep condensation from forming.

Also, to reduce the humidity levels indoors, it’s good practice for them to:

• Avoid indoor drying of laundry, where feasible.

• Shut the doors in kitchens and bathrooms.

• Engage in regular ventilation for at least five minutes, three to four times daily.

• Whenever possible, uphold a consistent room temperature of at least 20°C.

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